Two Intensive Master Class Programs

A leader juggling all the stuff that leaders have to deal with such as conflict, teams, change, and success
Proud woman leader overlooking the great team that she created


  • Get rid of the misunderstandings and miscommunications that take important projects off track
  • Eliminate the power struggles that distract from the work that needs to get done?
  • Put an end to teams that do not live up to your expectations?
  • No longer be disappointed because your people don’t do what you expect them to?
  • Replace blaming and finger pointing with a sense of responsibility and accountability?
  • Find that your people immediately take your feedback to heart?


Would you like to Build Teams and a Strong Culture that

  • Escalate productivity
  • Minimize unwanted turnover
  • Strengthen high quality teamwork
  • Optimize the potential of your people
  • Retains good people

As a leader or change practitioner, you must guide your teams past whatever might hinder or block results. You must create potent teams of productive and engaging norms within a healthy culture. Without them, you will fail. Effective leadership creates successful teams. Successful teams do the work that make for successful organizations. Effective leaders and change practitioners have the ability to motivate both individuals and teams, even in the worst of circumstances, aligning them toward a common goal.

And, that isn’t easy. Leaders and change practitioners are responsible for resolving issues when too much conflict, poor engagement, or excessive emotion stall teamwork and productivity. They must lead and facilitate them through constant and complex change, while insatiable demands tug at them and their stress is mounting. They must succeed in all these situations.

To Win in Leadership and Manage Complex Change

To win in leadership and to master change situations made complex by people and circumstances, you must master three things – yourself (where it must start), human systems (the basis of team dynamics), and the basic steps of complex change. The Center for Human Systems has developed two intensive and comprehensive master-level programs to help you accomplish all three.

  • The Nine Disciplines of Leadership & Self-Mastery

  • The Seven Core Actions of Managing Complex Change

Unlike other leadership and change management courses that cost a fortune and lack the essential elements of self-mastery and mastery of human systems, our programs offer both. They will allow you to build powerful, creative, synergetic, motivated teams that quickly move toward success.

Take a Master Class in Leadership or Managing Complex Change!

Learn the skills of self-mastery and leadership needed to create powerful teams and organizations. Learn the fundamental steps needed to create change within the complexity of today’s organizations and which normally comes with working with complex human beings. Experience learning and development like never before! Start with either program. You will eventually want both.

The Nine Disciplines of Leadership
and Self-Mastery

Featuring the Nine Disciplines of Self-Mastery from conscious use of self, human systems, and support systems to the mastery of the win/lose power dynamics of so many teams.

You will learn to understand human systems and effectively manage yourself to effectively influence teams and organizational cultures for high levels of engagement and productivity.

The Seven Core Actions of Managing Complex Change

Featuring the Seven Core Actions from initial mindset to building agreements and resolving conflicts, to establishing the accountability that ensures execution.

You will learn the key steps leaders and change practitioners need to develop the team and cultural norms needed to correct dysfunctions and achieve excellence. 

What the Programs Will Do for You…

Self-Mastery Master Class

  • Develop self-mastery to replace your automatic behaviors with intention and deliberate actions that will create the impacts that you desire
  • Create high-performing teams through understanding that human systems tend to manage us more that our managing them
  • Use sound and current data to avoid misunderstandings & miscommunications
  • Use feedback to stay on target and become immune to feedback upsets
  • Turn energy wasting win/lose conflicts into energy generating creativity and synergy.
  • Build a culture that maintains high productivity and engagement

Core Actions Master Class

  • Develop the mindsets needed to maintain the self-mastery needed for successful projects
  • Contract for the clarity of goals, relationship management, and ego management needed for success
  • Coach clients for transformative behavior change
  • Facilitate the team agreements that solve problems and create healthy norms and cultures
  • Resolve the destructive conflicts that have been holding your teams back
  • Develop the feedback loops needed for effective execution, follow through, and accountability

Who Will Benefit

They are for anyone who wants to master the behaviors, practices, and disciplines of leadership and change. The programs are complementary as each enhances the other. The only question is where you prefer to start. In the long-run you want both to maximize your capacitiy to lead and create change in today’s complex teams and organizations.

The Disciplines of Leadership & Self-Mastery is for leaders (official or unofficial) of teams and organizations who want to take their leadership skills to the next level and beyond. It is also for those who may not be in current leadership situations, but who aspire to leadership. Likewise, this program is also foundational for change practitioners.

If you want to focus on the mastery of self needed to effectively impact individuals, teams, and organizational cultures start with the Leadership and Self-Mastery master class. This will allow to get the most from the Core Actions of Managing Complex Change program.

The Core Actions for Managing Complec Change is for change practitioners: organization development practitioners, human resources professionals, project managers, and others who lead and facilitate projects involving change as most projects do. Leaders of teams and organizations will find this program essential as leading and managing change is a central task of  leaders.

If your priority is the actual process of creating and facilitating successful projects involving teams and organizational culture start with the Core Actions of Managing Complex Change master class.


Program Content

The 9 Disciplines of Leadership & Self-Mastery

1. Conscious Use of Self

The Path to Self-Mastery: In situations where effectiveness is essential or change is desired, leaders must replace habitual, automatic behavior with actions deliberately chosen to create the impacts they desire through conscious management of their emotions, thoughts, and believes.

2. Teams as Human Systems

The Secret Sauce for Effective Teams: Understanding human systems (which behave independently from the values and wishes of its individual members) allows leaders to manage the behaviors of their teams. Otherwise, systemic goals, values and beliefs, i.e., culture and group norms, tend to overwhelm the goals, values, and beliefs of its individual member as it seduces them to conform to the system’s goals, values, and beliefs.

3. Building Support Systems

No Significant Success Is Ever Achieved Alone: The ability to build personal and organizational support from diverse sources is crucial to effective leadership and goal accomplishment. No one achieves anything of significance without significant support regardless of the western belief that one must pull oneself up by one’s own bootstraps.

4. Contracting for Agreement

Building better Agreement for Better Results: Building the explicit mutually understood and mutually satisfying agreements that support their efficient and effective execution.

5. Sound & Current Data

Discerning Facts from Assumptions & Beliefs: Assuring we are working with data as up-to-date and factual as possible, rather than assumptions, interpretations, and speculations, avoids the misunderstandings and upsets that bedevil many leaders. On automatic, we assume our assumptions and interpretations are accurate.

6. Making Feedback Work

The Key to Staying on Target: Operating from the understanding that feedback is only information (neither good nor bad) allows leaders to determine if what they and their teams are doing is moving them closer or further from their goals. In addition, effective leaders when know how to receive feedback without upset and offer feedback that people will hear as helpful.

7. Shifting Power Dynamics

The Root of All Team Dysfunction: Creating teams that operate through collaboration, leaders can shift teams away fromthe automatic, win-lose dynamics that create hostile conflict and the excessive conformity which stifle synergy and creativity.

8. Learning from Differences

The Source of Synergy and Creativity: Differences are the only source of learning that exists. Using differences to accrue knowledge and skill leaders can stimulate the synergy and creativity that are the hallmark of successful teams and organizations.

9. Empowerment

Turn Your People on to Their Inherent Excellence: Leaders, who support others to identify and resolve their own issues, reach their own ambitions, and discover their inherent excellence, make their lives both more effective and fun.

The 7 Core Actions for Managing Complex Change

1. Mindset for Success

Getting to be a successful leadership and creating the change we desire requires getting started well. That starts with a mindset focused on being committed to establishing the agreements needed that will serve both their success, your success, and the success of the project.

2. Contracting with Your Client

Here, with a firm mindset, we will explore the agreements needed for a successful project and the difficulties we have establishing them. Explicit and mutually satisfying agreement is needed initial goals, basic strategies, roles, maintaining a healthy relationship, and ego management. Agreements around these items are crucial to a successful project! You will learn the skills of establishing these agreements to prevent the failures that have plagued so many projects.

3. Systemic Data Gathering & Analysis

In this module, we will explore techniques of data-gathering to discern the themes and patterns that point to the systemic, root-cause issues that must be addressed for success. Individual interviews, focus groups, and surveys will be contrasted while the skills of one-on-one interviews will be emphasized.

4. Feedback & Coaching for Success

Here, we will explore sharing the systemic themes and patterns learned from data gathering and what to do about them. Of particular interest will be helping our clients identify and let go of the dysfunctional perspectives and behaviors that have been hampering their success. Coaching clients how to effectively negotiate with their team to create the critical mass of support needed will be another emphasis.

5. Creating Team Agreements for Buy-In

Here we will learn how to facilitate groups build the set of consensual agreements they need for successful resolution of the system’s issues and movement toward its goals. Essential facilitation skills including consensus building that doesn’t take forever will be highlighted.

6. Creating Agreements from Conflict

Unresolved conflicts are the primary cause of dysfunctions in teams. Their resolution is key to a group’s ability to develop effective agreements and to work together effectively. We will explore how to surface such conflicts, support their resolution, and develop processes to proactively resolve future conflicts.

7. Accountability and Consequences

With agreements in place and conflicts resolved, execution of those agreements must be assured against the resurfacing of dysfuntions. We will explore accountability structures and processes to monitor group and individual follow through. Establishing relevant feedback loops and structures that will reinforce alignment and correct misalignments will be emphasized.

Free Introductory Webinars

Leadership & Self-Mastery: 

  • June 29, 3pm ET; 12pm PT
  • July 13, 3pm ET; 12pm PT
  • Aug 6, 3pm ET; 12pm PT

Core Actions for Complex Change:

  • July 9, 1pm ET; 10am PT
  • July 20, 1pm ET; 10am PT
  • Aug. 3, 1 pm ET; 10am PT


Upon completion of…

The Nine Disciplines of
Leadership & Self-Mastery

program, you will receive the Center for Human Systems’ Certificate in Leadership & Self-Mastery.

Upon completion of…

The Seven Core Actions
for Managing Complex Change

program, you will the receive the Center for Human Systems’ Certificate in Managing Complex Change.

How You Will Learn

Learn through engaging technologies where the focus is on you! What you learn sticks from a focus on critical thinking, introspection, and feedback supporting you to apply the skills and concepts offered directly to the situations you want to make work. Experiential learning, small group work, large group discussion, practice, and one-on-one coaching round out the program’s learning technologies.

Each program offers 96 hours of learning over ten months. The cohort meets online two consecutive half days each month except the first month and last months, which will have double sessions.

  • There will be no more than fifteen participants in either program. This optimizes the attention that each participant gets.
  • The ten-month length allows the development and reinforcement of skills that work replacing behaviors that have gotten in the way.
  • The programs become personal support systems where participants develop relationships that can last a lifetime.
  • The program leader and facilitator is deeply skilled and experienced in developing learning environments that are emotionally safe. That safety supports participants to explore the discomfort of their learning edges where the most profound learning occurs.

    The Disciplines of Leadership & Self-Mastery and the Core Actions of Managing Change have carried over the concepts and learning technology from the enormously successful Triple Impact Intensive developed by Edith and Charles Seashore and Dr. Broom at the Johns Hopkins UniversityThe Master Class programs include three critical dimensions missed by typical leadership development and change management programs:

    • Sticky learning: Learning is deeply embedded through examination of long-held beliefs and consistently practicing more effective behaviors throughout the months of the program. The support of the cohort of learners and the facilitators reinforces both.
    • Learning from the inside out: Unlearning behaviors from old beliefs starts with identifying patterns that undermine productive thoughts and emotions. Modification of these behaviors allow us to impact others as we intend. This inside-out process also promotes learning that lasts.
    • Application emphasis: You will immediately be able to apply new knowledge and skills to the challenges of your workplace, then return to the program to learn from a discussion of what you did that worked and what didn’t.

    Powerful and Engaging Learning Technologies


    Meetings of the Program will consist of…

    • Experiential exercises that call for introspection as well as interaction to give participants much more than just a conceptual understanding
    • Practice sessions applying lessons to participants’ situations
    • Supportive small group discussions
    • Instructor-led debriefing or exercises and small group discussions that go deep
    • No more than twelve participants in each program to ensure depth of learning

    Between monthly meeting weeks there are…

    • One-on-one, individual coaching with the instructor to assist participants in understanding themselves and how to apply lessons to their particular situations.
    • Conversations with other participants where conceptual and application support is given and received.
    • Participant-selected homework to apply lessons.

    Organizations that Have Used Our Programs In-House

    Leadership, Change, and Self-Mastery using client-selected titles has been utilized by…

    • NASA’s Ames Research Center to support its human resources people to become strategic business partners.
    • The Army and Navy Medical Services to support the merger of the leadership cadres of their two national medical centers into a combined Walter Reed National Military Health Center. That took some doing!
    • W. L. Gore & Associates (makers of GoreTex) to train several hundred of their leaders in diversity skills.
    • National Justice For Our Neighbors (a not-for-profit organization) to develop their executive directors.

    Organizations that Have Sent Their People to Our Public Programs

    Leaders and change practitioners from dozens of high-profile organizations have put their people through the Leadership & Self-Mastery program. Google, Pfizer, Johns Hopkins, and Educational Testing Service, US Army Medical Services, Fannie Mae, Bowen & Co, Berkeley University, Stanford University, Sony PlayStation, numerous government agencies, a host of independent consultants, and many other for-profit and not-for-profit organizations have sent their people to our programs.

    We have held our public programs in Washington D.C, New York City, Philadelphia, San Francisco, and Anchorage, Alaska. During the COVID pandemic, we held programs online. All programs starting in the fall of 2022 will begin and end with two in-person days, with the rest being online two consecutive half-days a month.

    Team Tip: Do not accept silence as consent. Often it means quite the opposite. Be curious and inquire about the silence instead.

    The Staff

    Michael F. Broom, Ph.D., the founder of the Center for Human Systems, is a renowned organization psychologist with 45 years experience working with all kinds and sizes of organizations. Recent clients include Google, N.A.S.A., and the Hawaii Health and Harm Reduction Center. He has been faculty at Johns Hopkins, American, Fielding, and Morgan State Universities. The national OD Network has bestowed on Dr. Broom their Lifetime Achievement Award. Click for more about Dr. Broom.

    Reviews of Interest

      • Jill Charlton, W.L. Gore & Associates, Business Execution Leader, Core Technology –” Dear Dr. Broom, though we haven’t seen each other for nearly a decade, you are on my mind. I want to share with you an overdue note of gratitude. You taught a program at W.L. Gore & Associates called ‘Diversity Champions’ (their in-house name for the Leadership & Self-Mastery program). I participated in the 2011-2012 session. I use your teachings still to this day, often on a weekly or even daily basis. Your teachings have had the biggest impact on my leadership practices throughout my entire career across 3 different companies. I use your teachings around sound and current data, dialogic feedback, your version of a ‘big share’ introduction all the time. And of course, my favorite: ‘How’s that working for you?’ Thank you for all that you taught me. I hope you are well and know how much of a positive impact you have made on the many human systems which you have touched.”
      • Willa Gaitanis, NASA Goddard Space Flight Center Lead for Change Management –” . . . This course is more than academic instruction. It is an opportunity to internalize and apply principles, to gain insight and knowledge on “how things work”, and to practice, practice, practice.”
      • Gail Sacconey Townsend,W. L. Gore & Associates, Inc — “. . . One more very important benefit is: The material we learned can be immediately applied to back to work situations. I found immediate return on my investment of time. We built new friendships and had some fun as well!!”
      • Peter Aron, Facilitator of Adventure-Based Experiential Education — “My experience with the Intensive has been profound and generative . . . I leave each session stretched, intellectually, practically, and emotionally . . . The Program has a way of both centering us and throwing us off balance, with the result that ideas are clarified, space is opened for new insights and personal awareness, and our consciousness is rearranged.“ 
      • Nina Kern, OD Consultant and Project Manager, JBS International, Inc — “ . . . It’s a place where I could build confidence and see that there isn’t just one way develop organizations and that there was room for me to “use myself” uniquely.

    Tuition & Discounts


    Early Bird

    before Aug 7


    after Aug 7













    • Deposits are not refundable
    • Tuition payments are not refundable after the first session
    • Before Early Bird discounts require complete payment before the last day of the discount
    • Group discounts are available. Email
    • Indicate on the application if you would like a Payment Plan
    • A few partial scholarships are available. Email to discuss

    Schedule of Dates

    All sessions will be on Zoom on the stated pairs of day from 1pm ET to 5pm ET. The first and the last months will be double sessions

    Disciplines of Leadership
    & Self-Mastery

    Core Actions for
    Managing Complex Change















    6 & 7
    13 & 14

    3 & 4

    8 & 9

    12 & 13

    9 & 10

    9 & 10

    13 & 14

    11 & 12

    8 & 9

    6 & 7
    13 & 14

    Understanding Human Systems

    Conscious Use of Self

    Contracting for Agreement

    Support Systems

    Sound and Current Data

    Making Feedback Work

    Shifting Power Dynamics

    Learning from Differences


    Changing Team Norms











    27 & 28

    10 & 11

    15 & 16

    19 & 20

    16 & 17

    16 & 17

    20 & 21

    18 & 19

    15 & 16

    20 & 21
    27 & 28

    Orientation & Mindset


    Contracting with the Client

    Systemic Data Gathering

    Coaching the Client

    Building Group Agreements #1

    Building Group Agreements #2

    Agreements from Conflict #1

    Agreements from Conflict #2

    Accountability & Consequences