A Center for Human Systems Master Class Program

Learn to Create High-Success Change Projects

Featuring the Seven Actions crucial to helping clients create change effectively! From the initial mindset you need from the beginning to the end of client-engagement to building agreements and resolving conflicts, to establishing the accountability that ensures execution.

You will learn the key steps leaders and change practitioners need to develop the team and cultural norms needed to correct dysfunctions and achieve excellence.

This Program Will Improve Your Ability to…

  • Develop the mindsets of self-mastery you need for high-success projects
  • Contract with clients for the clarity of outcomes, collaborative relationship, and ego management both you will need for success
  • Coach clients to transformative behavior changes they will need from within themselves
  • Facilitate the development of team agreements that solve problems and create the healthy norms and cultures that promote high levels of productivity and engagement
  • Resolve the destructive conflicts that hold teams back in favor of creativity and synergy
  • Develop the feedback loops needed for effective execution, follow through, and accountability

Who Will Benefit

The Core Actions for Managing Complex Change is for consultants and other change practitioners. This includes organization development practitioners, human resources professionals, project managers, and others who lead and facilitate projects involving change as most projects do.

Leaders of teams and organizations will find this program useful as leading and managing change is a central task of  leaders. The sections on consultants working with clients relationships parallel leaders working with followers.

The Content

The seven Core Interventions below will be offered with a strong emphasis on Conscious Use of Self, Understanding Teams as Human Systems, and the other topics from the Leadership & Self-Mastery master class program.

1. Mindset for Success

Getting to be a successful leadership and creating the change we desire requires getting started well. That starts with a mindset focused on being committed to establishing the agreements needed that will serve both their success, your success, and the success of the project.

2. Contracting with Your Client

Here, with a firm mindset, we will explore the agreements needed for a successful project and the difficulties we have establishing them. Explicit and mutually satisfying agreement is needed initial goals, basic strategies, roles, maintaining a healthy relationship, and ego management. Agreements around these items are crucial to a successful project! You will learn the skills of establishing these agreements to prevent the failures that have plagued so many projects.

3. Systemic Data Gathering & Analysis

In this module, we will explore techniques of data-gathering to discern the themes and patterns that point to the systemic, root-cause issues that must be addressed for success. Individual interviews, focus groups, and surveys will be contrasted while the skills of one-on-one interviews will be emphasized.

4. Feedback & Coaching for Success

Here, we will explore sharing the systemic themes and patterns learned from data gathering and what to do about them. Of particular interest will be helping our clients identify and let go of the dysfunctional perspectives and behaviors that have been hampering their success. Coaching clients how to effectively negotiate with their team to create the critical mass of support needed will be another emphasis.

5. Creating Team Agreements for Buy-In

Here we will learn how to facilitate groups build the set of consensual agreements they need for successful resolution of the system’s issues and movement toward its goals. Essential facilitation skills including consensus building that doesn’t take forever will be highlighted.

6. Creating Agreements from Conflict

Unresolved conflicts are the primary cause of dysfunctions in teams. Their resolution is key to a group’s ability to develop effective agreements and to work together effectively. We will explore how to surface such conflicts, support their resolution, and develop processes to proactively resolve future conflicts.

7. Accountability and Consequences

With agreements in place and conflicts resolved, execution of those agreements must be assured against the resurfacing of dysfuntions. We will explore accountability structures and processes to monitor group and individual follow through. Establishing relevant feedback loops and structures that will reinforce alignment and correct misalignments will be emphasized.


Upon completion of the Seven Core Actions for Managing Complex Change program, you will the receive the Center for Human Systems’ Certificate in Managing Complex Change.

Learning Like You’ve Never Experienced!

Learn through engaging technologies where the focus is on you! What you learn sticks from a focus on critical thinking, introspection, and supportive feedback enabling you to apply the skills and concepts offered directly to the situations you want to make work.

    Time-Tested Learning Methods

    • Constant Emphasis on Practice & Application

    You will immediately be able to apply new knowledge and skills to the challenges of your workplace, then return to the program to learn from a discussion of what you did that worked and what didn’t.

    • Learner-Focused, not Teacher Focused

    Concepts are offered as discussions, not lectures to support an critical thinking and self-awareness leading to conscious, intentional  decision-making.

    • Learning from the Inside Out

    Learning new behaviors often calls for unlearning behaviors from old beliefs starts with patterns of behavior that undermine productive action. Modification of these behaviors allow us to impact others as we intend. This inside-out process is internalized learning that lasts because it comes considered choice.

    • Comprehensive

    The nine disciplines of self-mastery cover the entire waterfront the human dynamics that create effective change in teams and organizations.

    • Intensive

    There will be no more than fifteen participants in either program. This optimizes the attention that each participant gets.

    • Extensive

    The ten-month length allows the development and reinforcement of skills that work replacing behaviors that have gotten in the way.

    • Safe

    The program staff is deeply skilled and experienced in developing learning environments that are emotionally safe. That safety supports participants to explore the discomfort of their learning edges where the most profound learning occurs.

    Specific Learning Activities

    • Experiential exercises

    The concepts of the program are offered experientially which turns intellectual understanding into felt, actionable knowledge.

    • The REMEMORY App

    The Rememory app is a performance-based app for continuous behavior change. It empowers you to develop new habits by transforming our natural resistance to change. The technology is clinically proven methodology changes employee behavior by forming lasting habits

    • One-on-One Coaching

    Individual coaching with the instructor will be available to assist participants in understanding themselves and how to apply lessons to their particular situations.

    • Participant-Selected Homework

    The greatest learning occurs when participants choose for themselves where and how they will apply what they have learned to their particular situations. Learning in the program is both immediate and immediately applicable.

    • Supportive small group discussions

    • Connecting with Other Participants

    Conversations with other participants is strongly encouraged for additional conceptual and application support. New and strong friendships often occur.

    • Conceptual discussions in the whole group

    • Practice sessions applying concepts & skills

    2023 – 2024 Schedule & Topics

    The Staff

    Michael F. Broom, Ph.D., the founder of the Center for Human Systems, is a renowned organization psychologist with 45 years experience working with all kinds and sizes of organizations. Recent clients include Google, N.A.S.A., and the Hawaii Health and Harm Reduction Center. He has been faculty at Johns Hopkins, American, Fielding, and Morgan State Universities. The national OD Network has bestowed on Dr. Broom their Lifetime Achievement Award. Click for more about Dr. Broom.

    2022 – 2023 Remaining Schedule & Topics

    • April 20 & 21

    Building Group Agreements 2

    • May 18 & 19

    Creating Group Agreements from Conflict 1

    • June 15 & 16

    Creating Group Agreements from Conflict 2

    • July 20 & 21

    Acountability & Consequences

    • July 27 & 28
    1. Ending vs Completion
    2. Graduation

    2023 – 2024 Schedule & Topics

    • October 5 & 6
    1. Orientation
    2. Establishing an Effective Mindset
    • November 2 & 3

    The importance of the entry process of…

    1. Getting to know your potential client
    2. Understanding your client’s needs
    3. Communicating how you work
    4. Creating a sense of possibility
    • December 7 & 8

    Contracting for Success around…

    1. Initial outcome goals
    2. Collaboration and consensus building strategies
    3. Maintaining a health relationship
    4. Ego management
    • January 4 & 5

    Systemic Data-Gathering

    1. Interviewing
    2. Focus groups
    3. Surveys
    • Febuary 1 & 2

    Coaching the Client

    1. Sharing the systemic data analysis and recommendations
    2. Preparing the client to lead the team change process
    • March 7 & 8

    Building Group Agreements 1

    • April 4 & 5

    Building Group Agreements 2

    • May 2 & 3

    Creating Group Agreements from Conflict 1

    • June 6 & 7

    Creating Group Agreements from Conflict 2

    • July 20 & 21

    Acountability & Consequences

    • July 11 & 12
    1. Ending vs Completion
    2. Graduation


    General Tuition

    • Before August 15 – $4995
    •    After August 15 – $5995

    Not-for-Profit Tuition

    • Before August 15 – $3995
    •    After August 15 – $4995

    Student Tuition

    • Before August 15 – $2995
    •    After August 15 – $3995
    • A $500 refundable deposit is required at time of applications
    • Tuition payments are not refundable after the first session
    • Before Early Bird discounts require complete payment before the last day of the discount
    • Group discounts are available. Email michael@chumans.com
    • Indicate on the application if you would like a Payment Plan
    • A few partial scholarships are available. Email michael@chumans.com to discuss