A Center for Human Systems Master Class Program

Would Like to…

  • Have your change projects proceed more smoothly from beginning to end
  • Minimize client resistance
  • Enhance your facilitations skills
  • Improve your conflict management skills

New this Year!

Featuring the Seven Core Actions from initial mindset to building agreements and resolving conflicts, to establishing the accountability that ensures execution.

You will learn the key steps leaders and change practitioners need to develop the team and cultural norms needed to correct dysfunctions and achieve excellence.

What the Program Will Do for You…

  • Develop the mindsets needed to maintain the self-mastery needed for successful projects
  • Contract for the clarity of goals, relationship management, and ego management needed for success
  • Coach clients for transformative behavior change
  • Facilitate the team agreements that solve problems and create healthy norms and cultures
  • Resolve the destructive conflicts that have been holding your teams back
  • Develop the feedback loops needed for effective execution, follow through, and accountability

Who Will Benefit

The Core Actions for Managing Complex Change is for change practitioners: organization development practitioners, human resources professionals, project managers, and others who lead and facilitate projects involving change as most projects do. Leaders of teams and organizations will find this program essential as leading and managing change is a central task of  leaders.

If your priority is the actual process of creating and facilitating successful projects involving teams and organizational culture start with the Core Actions of Managing Complex Change master class.

The Content

The seven Core Interventions below will be offered with a strong emphasis on Conscious Use of Self, Understanding Teams as Human Systems, and the other topics from the Leadership & Self-Mastery master class program.

1. Mindset for Success

Getting to be a successful leadership and creating the change we desire requires getting started well. That starts with a mindset focused on being committed to establishing the agreements needed that will serve both their success, your success, and the success of the project.

2. Contracting with Your Client

Here, with a firm mindset, we will explore the agreements needed for a successful project and the difficulties we have establishing them. Explicit and mutually satisfying agreement is needed initial goals, basic strategies, roles, maintaining a healthy relationship, and ego management. Agreements around these items are crucial to a successful project! You will learn the skills of establishing these agreements to prevent the failures that have plagued so many projects.

3. Systemic Data Gathering & Analysis

In this module, we will explore techniques of data-gathering to discern the themes and patterns that point to the systemic, root-cause issues that must be addressed for success. Individual interviews, focus groups, and surveys will be contrasted while the skills of one-on-one interviews will be emphasized.

4. Feedback & Coaching for Success

Here, we will explore sharing the systemic themes and patterns learned from data gathering and what to do about them. Of particular interest will be helping our clients identify and let go of the dysfunctional perspectives and behaviors that have been hampering their success. Coaching clients how to effectively negotiate with their team to create the critical mass of support needed will be another emphasis.

5. Creating Team Agreements for Buy-In

Here we will learn how to facilitate groups build the set of consensual agreements they need for successful resolution of the system’s issues and movement toward its goals. Essential facilitation skills including consensus building that doesn’t take forever will be highlighted.

6. Creating Agreements from Conflict

Unresolved conflicts are the primary cause of dysfunctions in teams. Their resolution is key to a group’s ability to develop effective agreements and to work together effectively. We will explore how to surface such conflicts, support their resolution, and develop processes to proactively resolve future conflicts.

7. Accountability and Consequences

With agreements in place and conflicts resolved, execution of those agreements must be assured against the resurfacing of dysfuntions. We will explore accountability structures and processes to monitor group and individual follow through. Establishing relevant feedback loops and structures that will reinforce alignment and correct misalignments will be emphasized.


Upon completion of the Seven Core Actions for Managing Complex Change program, you will the receive the Center for Human Systems’ Certificate in Managing Complex Change.

Learning Like You’ve Never Experienced!

Learn through engaging technologies where the focus is on you! What you learn sticks from a focus on critical thinking, introspection, and supportive feedback enabling you to apply the skills and concepts offered directly to the situations you want to make work.

    Time-Tested Learning Methods

    • Comprehensive

    96 hours of learning over ten months. The cohort meets online two consecutive half days each month except the first month and last months, which will have double sessions.

    • Intensive

    There will be no more than fifteen participants in either program. This optimizes the attention that each participant gets.

    • Extensive

    The ten-month length allows the development and reinforcement of skills that work replacing behaviors that have gotten in the way.

    • Safe

    The program staff is deeply skilled and experienced in developing learning environments that are emotionally safe. That safety supports participants to explore the discomfort of their learning edges where the most profound learning occurs.

    Center for Human Systems-Specific Methods

    • Learner-Focused, not Teacher Focused

    Concepts are offered as discussions, not lectures to support an critical thinking and self-awareness leading to effective choice-making.

    • Learning from the Inside Out

    Unlearning behaviors from old beliefs starts with identifying patterns that undermine productive thoughts and emotions. Modification of these behaviors allow us to impact others as we intend. This inside-out process also promotes learning that lasts.

    • Constant Emphasis on Practice & Application

    You will immediately be able to apply new knowledge and skills to the challenges of your workplace, then return to the program to learn from a discussion of what you did that worked and what didn’t.

    Specific Learning Activities

    • Experiential exercises

    • Conceptual discussions in the whole group

    • Supportive small group discussions

    • Practice sessions applying concepts & skills

    Between Monthly Meeting There Is

    • One-on-One Coaching

    Individual coaching with the instructor will be available to assist participants in understanding themselves and how to apply lessons to their particular situations.

    • Connecting with Other Participants

    Conversations with other participants is strongly encouraged for additional conceptual and application support. New and strong friendships often occur.

    • Participant-Selected Homework

    The greatest learning occurs when pa•ticipants actually apply what they have learned to their particular situations. Learning in the program is both immediate and immediately applicable.

    The Staff

    Michael F. Broom, Ph.D., the founder of the Center for Human Systems, is a renowned organization psychologist with 45 years experience working with all kinds and sizes of organizations. Recent clients include Google, N.A.S.A., and the Hawaii Health and Harm Reduction Center. He has been faculty at Johns Hopkins, American, Fielding, and Morgan State Universities. The national OD Network has bestowed on Dr. Broom their Lifetime Achievement Award. Click for more about Dr. Broom.

    Schedule & Topics

    • October 27 & 28
    1. Orientation
    2. Establishing an Effective Mindset
    • November 10 & 11

    The importance of the entry process of…

    1. Getting to know your potential client
    2. Understanding your client’s needs
    3. Communicating how you work
    4. Creating a sense of possibility
    • December 15 & 16

    Contracting for Success around…

    1. Initial outcome goals
    2. Collaboration and consensus building strategies
    3. Maintaining a health relationship
    4. Ego management
    • January 19 & 20

    Systemic Data-Gathering

    1. Interviewing
    2. Focus groups
    3. Surveys
    • Febuary 16 & 17

    Coaching the Client

    1. Sharing the systemic data analysis and recommendations
    2. Preparing the client to lead the team change process
    • March 16 & 17

    Building Group Agreements 1

    • April 20 & 21

    Building Group Agreements 2

    • May 18 & 19

    Creating Group Agreements from Conflict 1

    • June 15 & 16

    Creating Group Agreements from Conflict 2

    • July 20 & 21

    Acountability & Consequences

    • July 27 & 28
    1. Ending vs Completion
    2. Graduation


    General Tuition

    • Before August 15 – $4995
    •    After August 15 – $5995

    Not-for-Profit Tuition

    • Before August 15 – $3995
    •    After August 15 – $4995

    Student Tuition

    • Before August 15 – $2995
    •    After August 15 – $3995
    • A $500 refundable deposit is required at time of applications
    • Tuition payments are not refundable after the first session
    • Before Early Bird discounts require complete payment before the last day of the discount
    • Group discounts are available. Email michael@chumans.com
    • Indicate on the application if you would like a Payment Plan
    • A few partial scholarships are available. Email michael@chumans.com to discuss