A Center for Human Systems Intensive

Learn to Create High-Success Change Projects

Featuring the Seven Actions crucial to helping clients create change effectively! From the initial mindset you need from the beginning to the end of client-engagement to building agreements and resolving conflicts, to establishing the accountability that ensures execution.

You will learn the key steps leaders and change practitioners need to develop the team and cultural norms needed to correct dysfunctions and achieve excellence.

This Program Will Improve Your Ability to…

  • Develop the mindsets of self-mastery you need for high-success projects
  • Contract with clients for the clarity of outcomes, collaborative relationship, and ego management both you will need for success
  • Coach clients to transformative behavior changes they will need from within themselves
  • Facilitate the development of team agreements that solve problems and create the healthy norms and cultures that promote high levels of productivity and engagement
  • Resolve the destructive conflicts that hold teams back in favor of creativity and synergy
  • Develop the feedback loops needed for effective execution, follow through, and accountability

Who Will Benefit

The Core Actions for Managing Complex Change is for consultants and other change practitioners. This includes organization development practitioners, human resources professionals, project managers, and others who lead and facilitate projects involving change as most projects do.

Leaders of teams and organizations will find this program useful as leading and managing change is a central task of  leaders. The sections on consultants working with clients relationships parallel leaders working with followers.

The Content

The seven Core Interventions below will be offered with a strong emphasis on Conscious Use of Self and Understanding Teams as Human Systems.

1. Mindset for Success

Getting to be a successful leadership and creating the change we desire requires getting started well. That starts with a mindset focused on being committed to establishing the agreements needed that will serve both their success, your success, and the success of the project.

2. Contracting with Your Client

Here, with a firm mindset, we will explore the agreements needed for a successful project and the difficulties we have establishing them. Explicit and mutually satisfying agreement is needed initial goals, basic strategies, roles, maintaining a healthy relationship, and ego management. Agreements around these items are crucial to a successful project! You will learn the skills of establishing these agreements to prevent the failures that have plagued so many projects.

3. Systemic Data Gathering & Analysis

In this module, we will explore techniques of data-gathering to discern the themes and patterns that point to the systemic, root-cause issues that must be addressed for success. Individual interviews, focus groups, and surveys will be contrasted while the skills of one-on-one interviews will be emphasized.

4. Feedback & Coaching for Success

Here, we will explore sharing the systemic themes and patterns learned from data gathering and what to do about them. Of particular interest will be helping our clients identify and let go of the dysfunctional perspectives and behaviors that have been hampering their success. Coaching clients how to effectively negotiate with their team to create the critical mass of support needed will be another emphasis.

5. Creating Team Agreements for Buy-In

Here we will learn how to facilitate groups build the set of consensual agreements they need for successful resolution of the system’s issues and movement toward its goals. Essential facilitation skills including consensus building that doesn’t take forever will be highlighted.

6. Creating Agreements from Conflict

Unresolved conflicts are the primary cause of dysfunctions in teams. Their resolution is key to a group’s ability to develop effective agreements and to work together effectively. We will explore how to surface such conflicts, support their resolution, and develop processes to proactively resolve future conflicts.

7. Accountability and Consequences

With agreements in place and conflicts resolved, execution of those agreements must be assured against the resurfacing of dysfuntions. We will explore accountability structures and processes to monitor group and individual follow through. Establishing relevant feedback loops and structures that will reinforce alignment and correct misalignments will be emphasized.


Upon completion of the Seven Core Actions for Managing Complex Change program, you will the receive the Center for Human Systems’ Certificate in Managing Complex Change.

Deeply Engaging Learning Process

The learning processes of the program are deeply engaging.  No one gets bored and multi-tasking is never a problem over the four hour sessions of online programs or the eight hour sessions of in-person programs. Concepts are offered through group discussions that involve application to the individual contexts and situations of each participant.

Depth of learning is ensured through experiential exercises, small (3 or 4) group discussions, and large (9 to 12) group debriefing with the expert facilitators. In the concept and debriefing discussions, the facilitator consistently challenges the group and each person to inspect habituated behaviors and belief systems for current effectiveness.

September 12 & 13Orientation & Establishing an Powerful Mindset
October 10 & 11Entry & Creating a Sense of Possibility
November 7 & 8Contracting for Success
December 12 & 13Interviewing for Systemic Data
January 9 & 10Coaching the Client
February 6 & 7Building Group Agreements #1
March 13 & 14Building Group Agreements #2
April 10 & 11Creating Group Agreements from Conflict #1
May 8 & 9Creating Group Agreements from Conflict #2
June 12 & 13Creating Sustainability & Accountability
July 10 & 11Endings, Transitions, & Completion | GRADUATION!

The Staff

Michael F. Broom, Ph.D. is a renowned organization development psychologist with 45 years experience working with all kinds and sizes of organizations. He is the founder and owner of the Center for Human Systems.

Recent clients include Google, N.A.S.A., Army Corps of Engineers and Synfiny Associates.

He has been faculty at Johns Hopkins, American, Fielding, and Morgan State Universities.

The national OD Network has awarded Dr. Broom their Lifetime Achievement Award. Click for more about Dr. Broom.


General Tuition

  • Before December 15 – $4995
  •    After December 15 – $5995

Not-for-Profit Tuition

  • Before December 15 – $3995
  •    After December 15 – $4995

Student Tuition

  • Before December 15 – $2995
  •    After December 15 – $3995
  • A $500 refundable deposit is required at time of applications
  • Tuition payments are not refundable after the first session
  • Before Early Bird discounts require complete payment before the last day of the discount
  • Group discounts are available. Email michael@chumans.com
  • Indicate on the application if you would like a Payment Plan
  • A few partial scholarships are available. Email michael@chumans.com to discuss