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Managing Team Conflict

Cynthia Phillips, Ph.D., Guest Author

Purpose of this Paper

  • Describe the nature of conflict in teams
  • Define types of conflict and describe how each manifests in a team
  • Identify reasons why team members struggle with conflict
  • Describe how a team leader can manage conflict within the team
  • Summarize my key learning, with recommendation for an intervention that may work in a group conflict situation

Introduction

It is commonplace for organizations today to work in teams. Whether they be leader-driven teams or self-directed teams; the hope is that productivity, creativity, and results will be greater in a team environment. While this is a proven approach, any time you bring together people from differing backgrounds and experiences, it is inevitable that conflict will occur.