Articles for Leaders & Change Practitioners

Articles for Thought and Action

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Quick and Easy Consensus Decision-Making

Quick and Easy Consensus Decision-Making

Consensus decision-making has the reputation of being very time-consuming. It needn’t be if the steps outlined below are followed. The failure of most supposed consensus procedures result from failing to ask those objecting if they are willing to accede to the...

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Sustainable Interventions

Sustainable Interventions

You used all of your skills to move your team from being dysfunctional to one with a high level of productivity, full engagement of all team members, and they even had some fun together. But will your success last? Will they revert back to dysfunction when you can’t...

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Six Ways to Cure the Dysfunctional Team Blues

Six Ways to Cure the Dysfunctional Team Blues

The CEO is frustrated! She is the CEO of a major health care organization and, like many other organization leaders, believes in teams. She has project teams, functional teams, cross-functional teams, process improvement teams, etc. A few of those teams work very well...

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It Takes Dragons

People ask me why I use a rather fierce looking dragon as my Center for Human Systems’ logo. Dragons are known throughout the world in all climates, cultures, and eras. There are dragons with horns, claws, breath of fire, great size (some small), wondrous wings (some...

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OD Is Not A Recipe!

OD Is Not A Recipe!

Lean, Six Sigma, Prosci, and other formulized change management methodologies all offer an orderly set steps to take—a recipe for ending waste, improving productivity, and otherwise accomplishing desired changes. There are, of course, several recipes from organization...

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Give Your Clients What They Need,  Not What They Want

Give Your Clients What They Need, Not What They Want

A CEO of a medium-sized hospital asked me to train his front-line patient-facing staff in how to be pleasant to patients. The head of IT department asked me to facilitate “an advance” for her and her staff. She pointedly told me that everything was working well; that...

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The Power and The Problem of Organization Development

The Power and The Problem of Organization Development

Organization development is the most powerful technology we have for managing change in human systems. Yet, that focus on human systems, which is the heart of OD’s power, is also its problem. OD is misunderstood and misrepresented most often because Westerns in...

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