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OD Is Not A Recipe!

Lean, Six Sigma, Prosci, and other formulized change management methodologies all offer an orderly set steps to take—a recipe for ending waste, improving productivity, and otherwise accomplishing desired changes. There are, of course, several recipes from organization development practitioners that offer recipes. John Kotter’s eight steps are very popular. There are several versions of the stages of planned change that that typically include entry, contracting, data-gathering, intervention, and evaluation in one set of words or another. So what’s the problem?

The problem is that practical work of creating change where people are involved requires dealing with the anxiety, uncertainty, volatility, and emotionality that invariably show up when people are trying to get something done together. At those points in time, the rationality of structured formulations are not very useful. Creating change in human systems is as often as not a stressful process at any point in time. Under stress human beings tend to automatically operate in patterns that were set in during growing-up years. Some of those automatic reactions may be useful in the current situation and many will not be. In addition, the automatic patterns of some are likely to be in conflict with the patterns of others. These are situations were rationality is limited. Limited, particularly, because everyone believes that he or she is the only one being fully rational. Of course, I am over-simplifying.

Those of us who desire to be effective managing change involving human systems need something less formulaic and more amenable to creating alignment toward desired change. What is needed is n

ot recipes but a shift in perspective, of our fundamental thoughts process toward a way that we can be with human systems that allows their members to align with each other to create the improvements in engagement and productivity they want.

To do just that Edie and Charlie Seashore and I put together eight disciplines or principles to help the students we’ve had be able to actually practice what they had learned academically. They are:

  • Conscious Use of Self: Consciously choose to switch off automatic and unproductive energy-sponging behaviors like worrying, complaining, blaming, and fighting–allowing you to consciously choose behaviors that you’ll find more productive and satisfying. And, help others to do the same.
  • Understanding Human Systems: Experience how everything you do impacts those around you. Then consciously choose behaviors that will support the changes you want in your human systems. And, help others to do the same.
  • Critical Mass & Personal Support Systems: Realize that there is nothing of any significance that any of us has accomplished by ourselves. In turn, develop the systems of support that will allow you to accomplish personal and systemic goals. And, help others to do the same.
  • Sound and Current Data: Consciously choose to be curious rather than automatically presuppose, as we too often do, that our assumptions and interpretations are facts. And, help others to do the same.
  • Systemic and Interpersonal Feedback: Do you cringe when someone says to you, “May I give you some feedback?” Learn new ways to receive feedback without upset and how to give feedback to greatest effect. And, help others to do the same.
  • Power as Energy: Discover how to shift from control-oriented win/lose power dynamics to the more practical perspective of power-as-energy which allows satisfaction for all. And, help others to do the same.
  • Learning from Differences: Consciously learn from the differences that our egos automatically reject. Learn more about yourself and those who share your human systems. And, help others to do the same.
  • Empowerment: Become aware of your own magnificence and support others to do the same.
  • Find out more about each from the Dragon Principle Webinar Series that starts on January 24th. I’m offering an introductory webinar (no charge) on Wednesday, January 18th. It would be great to meet you there! Go to chumans.com/webinar for more information!

Michael F Broom, CEO, The Center for Human Systems

About Michael F. Broom, Ph.D.

I’m an organizational psychologist with 39 years of experience with all kinds of people and organizations. I’m the author of The Infinite Organization, and Power, The Infinite Game (with Donald Klein), and the upcoming The Dragon Principles. Formerly of Johns Hopkins University, I founded the Center for Human Systems and am a Lifetime Achievement Award honoree of the OD Network.

The Center for Human Systems ~ http://www.chumans.com ~ michael@chumans.com

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Give Your Clients What They Need, Not What They Want

A CEO of a medium-sized hospital asked me to train his front-line patient-facing staff in how to be pleasant to patients. The head of IT department asked me to facilitate “an advance” for her and her staff. She pointedly told me that everything was working well; that she wanted “an advance” rather than “a retreat.” That’s just two examples of the clients who routinely ask me to implement the solutions they think will solve the problems they believe they have. I have been fortunate that my mentor, Donald Klein, drilled into my head not trust client diagnoses and prescriptions. Do your own systemic diagnosis, he told me.

I didn’t take his admonishment too seriously. A general manager of a TV asked me to facilitate what he called a routine annual retreat to reward his team for good work and to think about the coming years. “Nothing heavy,” he said. I took him at his work and was blindsided by the considerable mean-spirited sniping and their difficulty getting to consensus about the smallest issue. I never again trusted a client diagnosis.

More important, when I insist on doing my own diagnosis and contracting around those results, I found myself doing more systemic OD work and fewer stand-alone retreats and trainings! Through insisting on doing my own data-gathering (individual interviews), I can discover the systemic issues that are the root-cause of the client’s issues. With the hospital, I identified as a key issue the lack of accountability for building and maintaining a positive work environment that started at the very top of hospital. As we resolved those issues, behavior at the bottom quickly improved.

From my IT department interviews: everything was not hunky-dory but rife with frustration from the staff’s inability to solve problems because of the director’s intention driven by her assumption that everything was okay. As a result, we did a series of retreats to clear-up the back-log of problems followed by strategic planning.

In both cases, I did extensive coaching with the clients about their use of self before any group-work could was done.

Some OD practitioners fall into is the automatic tendency to please their clients by doing what they ask for. Significant Conscious Use of Self is the antidote here. In addition, I have had clients insist that no data-gathering was needed since they told me what the problem is and what they want done about it. Do not allow yourself to be intimidated. Instead, suggest there is always more going on than meets the eye. I also tell them I need to do your interviews to design something that will be effective. I’ve not had that fail.

Turning requests for retreat facilitation, training, and other interventions into real systemic intervention delivers a better result to clients and helps practitioners build a reputation for making a difference that drives more work.

Want to learn more skills for making a difference in human systems? Applications are now available for this Fall’s Dragon Principles Intensive which now offers its Certificate in Humans Systems Change Management. Find out more at chumans.com/our-services/intensive.

Master Classes in Organization Development are coming soon. Go to at chumans.com/our-services/master-classes for more!

Michael F. Broom, Ph.D.

MB2-195

About Michael F. Broom. I’m an organizational psychologist with 40 years of experience with all kinds of people and organizations. I’m the author of The Infinite Organization, and Power, The Infinite Game (with Donald Klein), and the upcoming The Dragon Principles. After 25 years at Johns Hopkins, I founded the Center for Human Systems. I am a Lifetime Achievement Award honoree of the OD Network.

 

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Three Keys to Conscious Use of Self

Conscious Use of Self covers a broad range of things we might want to change in our worlds. Deciding to try a new restaurant or buy a new car takes, figuring out how to deal with your kids or get your team to work better together, and making peace with your significant other all call some degree of Conscious Use of Self. Figuring how to consciously manage one’s self in such a range of situations may seem daunting.

Fortunately, there are only three keys areas of use of self that need to be mastered—Intention-Impact, Connection, and Ego Management.

From the previous article on Systems Thinking, we know that when we are a part of a human system, we make an impact whether we want to or not… whether we think we have or not. A system’s response to what we do is essentially feedback that tells us if we have accomplished what we want or not. Accordingly, it is important to be conscious of:

1. What our intentions are: Do you walk into a meeting with the intention simply to get through it, to make some difference in the success of the meeting, or do you have no conscious intention at all? Those that have no intention at all wind up being main contributors to bad meetings.

2. Whether or not our behavior is in sync with our intentions: If you had an intention to make a difference in the success of the meeting, were you silent the whole meeting? Argumentative? Helpful to others? Which behavior would be most in sync with your intention? If I want a satisfying relationship with my significant other, my kids, or my colleagues at work, am I consistently denigrating them or proving that I’m right and they’re wrong?

3. Whether or not our behavior has impacted the system in the way we want it to: Was the meeting successful, not just in your mind but in the minds of the others present? Are your important relationships satisfying to all parties, including you?

When we are not aware of our intentions or simply have none, and things don’t work out well, we tend to seek outside ourselves to discover why we are dissatisfied with our lives and whatever is going on around us. Do we operate as victims, believing ourselves to be powerless to change that which is dissatisfying?

Certainly, there are times that in spite of our clearest, most conscious intention and most considered action, things just don’t work out the way we want them to. Regardless, we still have choices about how we will respond to such situations: do I revert to victimhood or do I have a conscious intention to maintain a sense of positive esteem for myself and those I’m with?

On my first visit to Paris, my luggage didn’t get to me until four days into my vacation. Without a conscious intention to enjoy myself, I might have easily spent too many of my vacation moments righteously upset. I chose not to do that, and I had a marvelous time despite having to wash my underwear!

Connection

To accomplish our intentions, to manage change, to make a difference in the human systems in which we live and work, we need help. We can accomplish little of any significance by ourselves. Consequently, it is imperative, essential, and indispensable that we connect with others to accomplish the changes and other goals that we might have in mind. This is so important that we have an entire chapter on Support Systems. Think back to our example when you were continually arguing with your boss to the point of alienating her. On automatic and with the best of intentions, you were at risk of weakening a connection crucial to your success. Through high quality connections, high quality relationships, we have the support and the influence to accomplish our intentions.

As we monitor whether or not our behavior is having our intended impact, in our monitoring we must decide whether or not we are deepening our connections or weakening them.

We cannot connect with others if we are disconnected from our environment and those around us. If we try to move our intentions forward without being present to whether we are strengthening or weakening the connections with those from whom we need support, we may be left wondering why things don’t seem to be working.

Two things could show that we are not connecting effectively with those whose support we need:

1. We simply aren’t paying attention to the impact our actions are having on our important connections. The CEO of middle size organization confided in me once that his wife had just left him and taken the kids. He was distraught. I asked him if he’d seen it coming. He said that her leaving took him totally by surprise. I said, you probably weren’t paying attention and that was probably at least part of why she left. He sadly nodded his head. He said he thought everything was fine when it wasn’t.

Too often, we trust our own beliefs about what’s going on with those important to us at home and at work. Often those beliefs are wrong. Sound and Current Data from others are needed to know if our connections and influence are in good shape or not.

2. There are times when our supporters express disagreement with the intention or the goal we think is quite marvelous. Our supporters begin to feel not listened to and begin to distance themselves from us, weakening, if not breaking the needed connection. What we do on automatic when people differ from us is explored in depth in the chapters on Infinite Power and Learning from Differences.

The more our intentions are important to us, the more we need to attend to the connections with the others we need to help accomplish them. Of course, there is also the tendency to take for granted (pretty much the same as being on automatic) those with whom we are connected, as our distraught CEO did with his wife.

Ego Management

We define Ego as one’s sense of personal and social identity alloyed with our sense of self-importance and self-esteem. It is our perception of who we are interwoven with, or confounded by, our perceptions of what others think of us and of what we think of ourselves. If I use my intelligence (or my work, my skin color, my socio-economic status, my humor, etc.) as a source of self-esteem, then my ego would have me protect that idea of myself from perceived assaults. If the assault was from my having done something “stupid,” like accidently knocking over a glass of water, you could count on me to blame the glass or table as unstable or simply deny that I did it. I might also very easily interpret your disagreeing with me as an assault to my self-esteem and vigorously, even vehemently argue my case beyond the importance of the issue at hand.

Some of us have “needy egos” that need insatiable reinforcement of some trait or characteristic as perceived as conveying importance and esteem upon the owner—more money, more affection, more clothes, more power, more beauty, more achievement! Whatever the “more” is, there is never enough to fill our ego’s need for importance and esteem. Such specific characteristics (or things) can never really fill such needs.

This is a very simplified explanation of “ego” but hopefully it provides enough insight to understand a couple of ways that the beliefs and thoughts that come from our egos can drive our emotions and our behavior. Unless, that is, we are aware of egos and of the characteristics that we have attached to them. From such awareness, we enable ourselves to choose intentions and actions other than those our egos would have us follow and do.

For most of us, our ego issues are not humongous, yet they can still get in the way of our being effective. I have a colleague that whenever she perceives her competence is being challenged, she will retaliate rather vociferously though there may be no real challenge being offered. I’ve had many clients at risk of failing because they had the notion that asking their staff for support would have them appear weak when it was important to their egos to appear strong. You may have friends or colleagues who never seem to accept responsibility for whatever may not be working. Maybe they are trying to prove to themselves and to those around them that they are “Okay.”

What are your ego triggers? Is it important to your self-esteem to be seen as smart, friendly, knowledgeable, popular, well off, rational? We all have something or some things to which we have hooked our egos. The sooner you choose to acknowledge yours, the sooner you will be able consciously to choose beliefs, thoughts, emotions, and actions that will better move you toward your consciously chosen intentions and goals.

Want practical and powerful skills about how to use yourself to create positive change in your teams and organizations? Then take the exciting Dragon Principles Intensive in San Francisco or Columbia, MD. Go to Dragon Principles Intensive to find out more. We start in September!

For a powerful introduction, to the Dragon Principles take the one-day workshop, Conscious Use of Self for Organizational Change in June or August! There’s a discount if you register soon!

Michael F. Broom, Ph.D.

About Michael F. Broom. I’m an organizational psychologist with 39 years of experience with all kinds of people and organizations. I’m the author of The Infinite Organization, and Power, The Infinite Game (with Donald Klein), and the upcoming The Dragon Principles. After 25 years at Johns Hopkins, I founded the Center for Human Systems. I am a Lifetime Achievement Award honoree of the OD Network.